Canine Good Citizen

Cancellation Policy

Refund Policy Non-Refundable Payments: All payments for training sessions, packages, or programs are non-refundable up to 48 hours before training has begun. This includes private sessions, group classes, or behavioral programs. Cancellations and Rescheduling: - Clients may cancel a session with at least 48 hour's notice without penalty. - Cancellations made within 48 hours of the scheduled session may result in the session being forfeited without refund. - No-shows will be considered as a used session and are non-refundable. Program Withdrawal: - If a client chooses to withdraw from a training package before completion, any unused sessions will not be refunded. - In rare cases of illness, emergencies, or unforeseen circumstances, management may offer credit or rescheduling options at its sole discretion. Photography & Media Use: By attending or participating, you acknowledge and agree that photography and video recording may occur. These images and recordings may be used by Hi-Standard Dog Training for promotional, marketing, educational, and documentation purposes, including use on websites. Trainer Discretion: Hi-Standard Dog Training reserves the right to cancel any program at any time. In such cases, a pro-rated refund or credit for unused sessions will be issued. Liability and Injury Policy Owner Responsibility: Owners understand that participation in dog training involves certain inherent risks, including the risk of injury to themselves, their dog(s), or others. Owners agree to assume full responsibility for any damages or injuries caused by their dog before, during, or after training sessions. Trainer Liability: While all reasonable precautions are taken to ensure the safety of clients and dogs, Hi-Standard Dog Training and its trainers are not responsible for any injury, illness, or damage to any person, dog, or property occurring before, during, or after training sessions or while on training premises. Health & Vaccination Requirements: All dogs must be current on vaccinations and in good health to participate in training. The owner affirms that their dog is free of contagious diseases and fit for physical activity. Acknowledgment: By enrolling in any Hi-Standard Dog Training program, the owner acknowledges and accepts this policy, including the understanding that results are not guaranteed and depend on owner participation, consistency, and the dog’s temperament and history.

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